Shipping policy

Reliable Delivery. Clear Expectations. 

Every Zylo order is handled with care and processed with precision. 
We aim to ship efficiently, communicate clearly, and deliver consistently. 

Order Processing 

Orders are typically processed within 1–2 business days. 
Orders placed on weekends or holidays will begin processing the following business day. You will receive a confirmation email once your order has been placed and a separate email with tracking information once your order ships. 

Shipping Times 

Standard U.S. shipping generally arrives within 3–5 business days after dispatch. 
Delivery times may vary slightly depending on carrier volume, weather conditions, or regional factors. 

Shipping Rates 

Shipping rates are calculated at checkout based on destination and selected shipping method. We offer free shipping on orders over $50 within the United States. 
Tracking Your Order Once your order ships, you will receive a tracking number via email. Tracking updates are provided directly through the carrier’s system. 
If you do not receive tracking information within two business days of placing your order, please contact our support team. 

International Shipping 

International shipping availability and rates vary by region. 
Customs duties, taxes, and import fees are the responsibility of the recipient and are not included in the product or shipping cost. Delivery timelines for international shipments may vary depending on customs processing. 

Address Accuracy 

Please ensure that your shipping address is entered correctly at checkout. 
Zylo is not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you notice an error after placing your order, contact us immediately. While we cannot guarantee changes once processing begins, we will make every reasonable effort to assist. 

Lost or Delayed Shipments 

If your shipment appears delayed beyond the expected delivery window, please contact us. We will work with the carrier to investigate and provide updates as quickly as possible. 

Questions 

If you have questions about your order or shipping status, our support team is available to assist. 

Please visit our Contact page or email us at info@zylocollections.com.